Work order

A work order converts a resident request into an actionable job. It carries scope, priority, assignment, budget threshold, entry permission, and photographs before and after the work.

A resident's leak report becomes work order 4021, dispatched to a plumber with a $300 approval threshold, entry permission on file, and photos attached at completion.

Most maintenance failures are scope failures, not vendor failures. A written scope with a spending threshold is what prevents the wrong work at the wrong price, and the photo pair is what makes the invoice defensible on an owner statement.

Take intake through one channel so nothing lives in a personal phone. Triage by priority with a target response time per level. Require a work-order reference on every vendor invoice, then approve before paying.

Scoping by phone call, dispatching with no spending limit, closing a job with no completion photo, and paying invoices that cannot be matched to a job. Emergency response expectations are set by local habitability law — confirm the standard where the property sits.