Guide

How to manage a resident move-out

Move-outs are where lawsuits happen. Skip a step and you lose the deposit dispute.

The short answer

Confirm the notice in writing, send the move-out expectations early, inspect against the move-in photos, itemise deductions with cost documentation, and return the balance within your state's deadline.

Overview

Move-outs are where lawsuits happen. Skip a step and you lose the deposit dispute.

Why it works this way

Move-out disputes are decided on documentation, and the documentation was created at move-in. If those photos exist and the resident acknowledged them, the deduction conversation is short.

Sending expectations two weeks out — cleaning standard, what counts as wear, how the deposit is returned — prevents most disagreements by removing the surprise.

Do it in this order

1. Schedule the move-out inspection. 2. Walk with the resident where possible. 3. Photograph every room. 4. Itemize damage vs. normal wear and tear. 5. Return the deposit balance with itemization within statutory window.

Checklist

  • Schedule the move-out inspection.
  • Walk with the resident where possible.
  • Photograph every room.
  • Itemize damage vs. normal wear and tear.
  • Return the deposit balance with itemization within statutory window.
FAQ

Frequently asked

Can I charge for carpet cleaning?

It depends on state law and on whether the condition exceeds normal wear. Blanket cleaning charges are restricted in several states; document the condition and price the actual work.

Related resources

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