Overview
Maintenance chaos is what happens when requests live in a personal cell phone.
Maintenance chaos is what happens when requests live in a personal cell phone.
Maintenance stops being chaotic when every request enters through one channel, gets a priority the moment it lands, and becomes a work order with a written scope and a spending limit. The fix is not working harder on requests; it is refusing to accept them anywhere except the intake you can track.
Maintenance chaos is what happens when requests live in a personal cell phone.
Requests that arrive by text on a personal phone cannot be prioritised, assigned, or evidenced. When the same person is both the inbox and the dispatcher, an emergency competes for attention with a dripping tap, and whichever message arrived most recently wins. One intake channel converts that into a queue you can sort.
Priority has to be assigned at intake, not at dispatch. A resident describing 'water in the kitchen' cannot be triaged from the words alone, so intake should ask the two or three questions that separate an emergency from an inconvenience, and the answers should travel with the job.
Scope and spending limit are what keep the invoice defensible. A vendor sent with a written scope and a threshold above which they must call does the right work at a price you can put on an owner statement. Photographs before and after close the loop.
Missed emergencies become insurance claims. Missed routine work becomes turnover.
Central intake. Priority triage. Vendor dispatch. Photos in and out.
AyiMaintain runs the queue and the audit trail.
Set a target per priority level and publish it to residents. Genuine habitability emergencies are governed by local law, so confirm the standard where the property sits rather than adopting a general rule.
Yes. Visible status removes most follow-up contact, and it is the cheapest resident-satisfaction improvement available in maintenance.
Match every invoice to a work order, benchmark the price, and approve before payment.
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A practical path from a pile of single-purpose tools to one connected property management platform — without losing data or breaking workflows.
Track resident maintenance requests, assign vendors, share photos, and close work orders with an audit trail. Built for landlords and property managers.
$49/month includes 5 units, then per-unit pricing that drops as you grow. Optional modules are billed separately and must be added deliberately.
Start using Ayillo30 days free. A card in your own name is required to start — we place a refundable $1 authorization to confirm it, and release it right away. Cancel any month.