Overview
Slow response drives complaints and turnover. Speed comes from workflow, not urgency.
Slow response drives complaints and turnover. Speed comes from workflow, not urgency.
Maintenance response gets faster with triage, not urgency. Assign a priority at intake, set a target response time per priority, dispatch emergencies the same day, and watch the ageing of the open queue rather than the volume of it.
Slow response drives complaints and turnover. Speed comes from workflow, not urgency.
Without triage every request competes on recency, so genuinely urgent work waits behind routine jobs that happened to arrive later. A priority assigned at intake is what lets the queue sort itself.
Ageing is the metric that reveals the problem. Total open count stays flat while individual jobs quietly reach three weeks, and those are the jobs that generate complaints, non-renewals, and occasionally a habitability claim.
Speed of acknowledgement buys patience. A resident who is told within an hour that the job is scheduled for Thursday behaves very differently from one who hears nothing for three days and then sees a technician.
Turnover spikes.
Priority triage. SLA per priority. Vendor dispatch same day for emergencies.
AyiMaintain sets SLAs and surfaces aging.
Anything affecting habitability or safety — no heat, no water, active leaks, electrical hazards, security failures. Local habitability law governs the required response, so confirm your standard.
From when the resident reported it, not from when the job was assigned. Measuring from assignment hides the delay you are trying to find.
Turn ad-hoc maintenance texts into a running workflow with priority, vendor dispatch, and audit trail.
Every repair should book to the property, unit, and work order it belongs to — so owner statements are trustworthy.
A vendor list, scope discipline, and photo requirements turn ad-hoc calls into a running operation.
Match every invoice to a work order, benchmark the price, and approve before payment.
Base price is not what you pay. The hidden costs of property management software — add-ons, integrations, SMS, and staff time — and how to find them.
How add-on modules — screening, accounting, resident portals, websites — push the real price of property management software far above the base plan.
$49/month includes 5 units, then per-unit pricing that drops as you grow. Optional modules are billed separately and must be added deliberately.
Start using Ayillo30 days free. A card in your own name is required to start — we place a refundable $1 authorization to confirm it, and release it right away. Cancel any month.