Guide

How to onboard a new owner client in your first week

Owner churn usually traces back to a fuzzy first 30 days. Make the first month legible.

The short answer

Onboard an owner by signing the management agreement, collecting entity and banking details, importing properties, units, leases and balances, notifying residents once, and sending a first statement on schedule.

Overview

Owner churn usually traces back to a fuzzy first 30 days. Make the first month legible.

Why it works this way

The first sixty days set the relationship. An owner who receives a clean statement on the promised date stops auditing you; one who receives a late statement with unexplained lines never stops.

Resident notification is the operational risk. One announcement, before the change, naming where to pay and who to call, prevents a month of misdirected payments.

Do it in this order

1. Sign the management agreement with scope, fees, and reporting cadence. 2. Collect deeds, insurance, tax records, and warranties. 3. Import the rent roll, active leases, and deposit balances. 4. Set the trust account and distribution schedule. 5. Deliver the first owner statement on the promised date, even if it's a partial month.

Checklist

  • Sign the management agreement with scope, fees, and reporting cadence.
  • Collect deeds, insurance, tax records, and warranties.
  • Import the rent roll, active leases, and deposit balances.
  • Set the trust account and distribution schedule.
  • Deliver the first owner statement on the promised date, even if it's a partial month.
FAQ

Frequently asked

What do I need before taking over?

Signed leases, deposit amounts and where they are held, current balances, open work orders, keys, and utility account details. Anything missing becomes your problem later.

Related resources

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